Always call the police and let them hand over the accident report!
What you need to do?
Secure the scene of the accident with the warning triangle from the trunk and take care of the injured. Try to take as many photos as possible of the scene of the accident. These may later be used as evidence. In all cases, it is imperative that you inform our customer service immediately and report the incident to us!
In case of dispute on the part of the other party.
- Collect informations (name, phone number, address and license number) of the drivers and owners of the vehicles involved contact in the incident as well as the number plates.
- Recover the report found in the glove box and fill it with the driver(s) concerned. Take photos or testimonials as possible as this serves to support your version of events.
- If one of the parties agrees to take responsibility for the incident, try to put their statements in writing and have this document signed.
- Remember to send us, within 36 hours, all the documents (findings, photos and contact details) that you have collected at this email address (SP firstname.lastname@example.org).
In any case, we advise you to call us on (SP 000000 / UK 00000) so that we can accompany you in the steps to follow.